Mortenson Construction

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Customer Services Manager - Solar Energy Services

Customer Services Manager - Solar Energy Services

Job ID 
2017-3247
# of Openings 
1
Job Locations 
US-TX-San Antonio
US-MN-Minneapolis
US-TX-San Antonio
Posted Date 
8/14/2017
Category 
Operations Management

More information about this job

Overview

Mortenson’s success is not a matter of luck; it’s a result of our ingenuity, expertise, and exceptional people coupled with our unparalleled focus on customer service.

 

Our foundation and culture are based upon our company values of trust, safety, teamwork, responsibility, service and stewardship. We are inspired by a compelling purpose to build structures and facilities for the advancement of modern society and a mission to create an exceptional customer experience. Mortenson has built a reputation for being a leader in our industry and in the communities in which we live and work.

 

It all starts with our exceptional people and exceptional teams. Mortenson has been voted a "best place to work" 38 times regionally over the past decade…

 

…What are you waiting for?!

 

Summary: 

Mortenson is currently seeking an experienced Customer Services Manager with the ability to interact with a variety of staff at all levels in an ever-changing environment, remaining flexible, resourceful, proactive and efficient with a high level of professionalism and confidentiality. Excellent written and verbal communications skills are vital, with attention to detail equally important. The Customer Services Manager will manage service contracts and purchase orders from conception through executions on many small to large projects at once, including safety oversight, estimating approval, quality adherence, etc. Develop and grow customer relationships and strive for the exceptional customer experience.

 

Responsibilities

  • Manage the safety, financial outlook, environmental impact, risk, schedule, and quality areas of the operations and maintenance of service contracts, including monitoring Key Performance Indicators associated with the contracts.
  • Maintain, establish, and grow key customer relationships
  • Conduct customer and site visits as needed to establish appropriate strategies and ensure expectations are being met.
  • Review, prepare, and approve all proposals as necessary
  • Develop, mentor, and coach the customer experience team

Qualifications

Required Skills:

  • Proficiency in Microsoft Word, Excel, Outlook, and Powerpoint
  • Effective communication and active listening skills
  • Strong negotiating skills
  • High level of creativity and able to inspire others to grow the business
  • Detail orientation sufficient to organize and manage multiple project tasks
  • High level of interpersonal effectiveness to model and set the tone for exceptional customer relations
  • Ability to travel up to 50%
  • Minimum of 5 years’ experience in solar operations and maintenance customer service field
  • Minimum of 2 years’ supervisory experience
  • Current Driver's License
  • Ability to relocate to either San Antonio, TX or Minneapolis, MN

Education:

  • Bachelor’s degree in Engineering, Project Management, or related field
  • Graduate degree in Business Administration preferred

  

Mortenson is an EOE/Affirmative Action/M/F/Veteran/Disabled employer.

 

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